Hire, Develop, Engage and Retain technicians to future-proof your service operations.
HIRE: Role descriptions and hiring profiles for Technician “job group”, to include career paths, succession plans, leadership roles, and mentor roles.
Includes research on best practices, review of OEM requirements, and interviews with
current technicians, managers, and leaders.
PLAN: Skill metrics and development plans for hiring and developing Technician talent, leaders, and mentors.
Includes research on best practices, review of OEM requirements, interviews with
technicians, review of business plans, research mentor best practices.
SUPPORT: Communication plans and culture change support.
Consult with operational leaders, marketing team, and HR team to develop content,
method, and schedule.
ONBOARD: 90-day onboarding program for New Hires.
Curate and develop a combination of technical training, culture, policies and practices,
team building, and connection with managers and leadership team – includes online,
virtual ILT, in-person ILT.
TEAM PREP: 90-day “reset” for existing techs, to re-engage and prepare existing techs for new culture and expectations.
Curate and develop a combination of technical training, culture, policies, and practices,
team building, and connection with managers and leadership team – includes online, virtual ILT, in-person ILT.
VISION: Metrics and Development plan for existing managers and leadership team to support the vision for future skillsets and culture change.
Virtual ILT and resource library to develop skills, and virtual support via Teams.
SOURCE: Support for recruiting team to develop sourcing strategies and hiring process.
Consult and facilitate collaboration sessions with recruiting team to co-develop
sourcing strategy and expand sourcing options.
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A CUSTOMIZABLE curriculum
Why we are different
The LeaderEngage team has worked with all sizes of corporations and businesses to engage teams with collaborative training to further capability. We have an expansive network of partners spanning a wide range of talent and skillsets to meet today’s challenges of running a modern business. Our curriculum developers focus on creative, impactful content that is adaptive based on each client.